“Three Crowns Park was pleased to work with Ward & Associates Health Services.
During the pandemic, they came to our aide to provide essential administrative staff when we needed immediate support. The staff were professional, skilled and could walk in the job with little direction.
Joy Ward was responsive to our needs, communicated well and provided the follow up needed.
I would reach out again when in need and highly recommend.”
Director of Development & Volunteer Services
Three Crowns Park
“Sometimes when bad things happen on a campus, the best thing you can do is bring in the right expert to assist in handling the difficult situation. That is why our campus called upon Joy this past summer to help us determine what immediate actions needed to be taken, what processes needed to be improved and what long-term changes needed to take place to what happened never happens again.
It was the best decision our campus could have made to bring in such an experienced expert in handling difficult situations. I highly recommend you contact Joy Ward immediately when you are faced with a difficult situation.”
Michael P. Duffy, CEO
The Good Samaritan Home of Quincy
“Joy is so full of knowledge on clinical excellence and practical advice. I would put her and her team in the top 1% of industry knowledge.”
Kathleen O’Connor, MA
Achieve Accreditation, LLC
“Joy and her company have an excellent reputation and provide services with the utmost integrity, and with qualified professionals with proven expertise. She’s provided the best Interim Management Professionals for my facility; and always followed up to ensure services were being met. The value-added benefit is, that Joy is a subject matter expert in this industry also, an accomplished leader, and respected turn-around specialist for long-term care. I highly recommend her and her company.”
INHAA Board Member
“Joy is an accomplished leader, administrator, and turn-around specialist for long-term care. Her passion and energy are unmatched. Joy is always on my short list for someone who can tackle and resolve any problems for a long-term care facility.”
Jason T. Lundy
“Joy was exactly what our team needed to turn around our skilled nursing center, and help us transition a new leadership team. She operated with focus, determination, and a strong faith, while building the team and implementing necessary processes. She is a strong educator, who holds the team accountable; they all wanted to perform for Joy.”
Associate Vice President of Health Services
Covenant Retirement Communities
“Joy Ward has consulted for one of my facilities with a great clinical and financial improvement in a very short time and without an increased resource burden in terms of staffing or financial resources. By utilizing systems methods within our existing structure, and showing us how to implement improved communications among department head level staff; our systems produced better outcomes. Our latest survey was one level B tag, and we are currently a five star CMS rated facility, achieving this with only a two star staffing ratio.”
Sherry Mauer, RN, BSN, LNHA, RNRC, RAC-CT
Director of Nursing, Owner
Grosse Pointe Manor
“It has been my pleasure to work with Joy over the past ten years. Joy brings a spark, energy and sense of urgency that is much needed in the world of long-term care and especially when developing and implementing systems to assure excellent survey performance. Joy is an excellent resource when one needs accurate information she will devote herself to securing the best, most up-to-date material (and she makes this a priority). If your organization enjoys the old days with “things the way they are” and if some of the managers say things like “we’ve always done it that way,” then Joy is NOT your person. If, on the other hand, you want to advance into the future at a fast, professional pace, then Joy is absolutely someone you should work with.”
Steven C. Greenwald, Msw, Lcsw
SocialWork Consultation Group, Inc.
“I have known Joy for several years. Joy is knowledgeable in many areas of the senior care arena. She has experience in education of nursing home personnel, mentoring of nurses and Directors of Nursing, clinical systems and form development, department restructuring, and mock surveys. Joy has achieved successful results as a clinical consultant in all aspects of clinical operations, as well as regulatory compliance. She has turnaround experience in Nursing Home operations. Is able to train on MDS 3.0, Medicare and other regulatory issues. She is the author of a Restorative Nursing course which has been used and is quite successful. I would recommend Joy to anyone who is need of consultation in any of these areas.”
Cindy Fronning RN-BC, FAC, CDONA, RAC-CT
Director of Clinical Reimbursement
“Joy walked us through becoming Medicare certified in 2006. She taught us about quality measures and helped us create systems that were interdisciplinary and focused on the resident’s care and end results. Joy would take a problem, get to the root cause and implement and lead our team in creating structure and solid processes to ensure the best resident care possible. She was an instructor on numerous topics, mentor to many. Her leadership ability and management style with a hands on approach was key to our success in providing care to our residents. Joy taught us leadership systems and the general operations to ensure our success in running a skilled nursing facility. We have had excellent outcomes, which stems from Joy’s mentoring. She’s simply the best!”
Care Center Administrator
Vi at The Glen